FAQs | For The Floor & More

FAQs

Questions about our products? You’ve come to the right place!

General

No problem at all – contact us with any enquiry. Images need ideally to be of a certain resolution depending on the final size needed but we can let you know the details.

We can use a paint manufacturer's chips, tiles or whatever info you give us to help get our colours closer to your vision but with the variations in our flooring, matte paint cards etc plus different lighting conditions, it's just not possible to guarantee a 100% match with any of our products.
We will do all we can to get as close as possible to your colours but if it is super critical, please understand what's achievable with current print technologies on completely different substrates. The colours reproduced in our textured flooring will never look exactly the same as a matt emulsion.

We currently don't have any trade accounts in place but our production facility and design team can deal with anything you may want to throw at us! Email over to introduce yourself and we’re sure we can help with your next project.

Most products are usually shipped in around two weeks, however, our glass supplier is taking an extra week to deliver to us - please allow up to three weeks for splashbacks.
We do sometimes experience unavoidable delays – unfortunate, we know, but we will always communicate and you will never be left wondering where your order is.

Everything is checked, packed securely and checked again when it leaves us and we expect it to arrive in perfect condition when it lands at your door. For any obvious issues, please either refuse the delivery or sign as ‘damaged’ and get in touch with us as soon as possible at customer.help@forthefloorandmore.com.

Our deliveries are always charged ‘per shipment’ which means if you order a few different items, we will only charge once for the heaviest or biggest product.
For example, if you order three tiles with a floorcovering, the delivery cost will only be the cost for the flooring. A splashback and wallpaper? You only pay the shipping cost for the splashback.

Delivery is by courier which limits us to weekdays only as standard. If you can only receive your delivery at a weekend, email us and we’ll see if we can produce and ship in time.

Floorcoverings

We've sourced a specially designed hard wearing textured vinyl and we print directly onto its wear layer using digital technology. It's simply perfect for the room in your home that needs some colourful & patterned floor love.

Fire retardant, anti-slip (R11 rated) and with a thickness of up to 2.8mm our floorcovering has been created to be super robust and look exceptionally vibrant. Non-fading inks are used (as with everything we produce) making this is a premium product designed for optimal wow!
Because we print onto the wear layer, to make sure the pattern is as hi-def & colourful as possible, please don't use any harsh chemicals or abrasive cleaners and as with any vinyl flooring, sharp objects or anything dragged across it will cause marks and scratches. We also recommend testing a sample or offcut before using steam cleaning appliances. Our easy reference guide to cleaning is here.

Simply pop in your room’s width and length into the calculator. The panels we produce will be as per your dimensions so make sure you’re giving it a little extra if needed. We can’t be held responsible if you’ve incorrectly sized up. If you’re unsure, get a professional in who can also fit and ask them for size advice. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.

Depending on floor size, our floorcoverings are supplied rolled up and in multiple panels. The maximum size of a single panel is 2.9 x 20m and trimmed by us for you to fit in place. If your space needs more than one panel, we add a 50mm pattern overlap along the adjoining edges to help with aligning when fitting. This extra will be trimmed way during installation.

Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up your floor. We need the length and width to work out the amount of floorcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped or resized if it’s one design – with patterns it’s pretty much good to go!

After everything is approved and the ok given, the big green button is pushed in production and the machines start to hum into action to make your new flooring. Expect delivery in around 2 weeks.

Full guides are available by clicking here – if you’re a competent DIYer then it should be no issue, if not we would always recommend asking a professional to fit.
Always lay the product out when received – not only to check for damage or discrepancy – but to line it up and work out what goes where. When you feel comfortable and you’ve measured up then move on to fit in place securing with a solvent-free vinyl flooring adhesive.
After installation, ensure no abrasive cleaners are used on your new flooring.

Our flooring is suitable for use over traditional underfloor heating. If you need any more info, ping over an email and we can share installation details.

When checking out which type of flooring is best for your project, bear in mind that softer floors will be more resistant to scratches, and floors with a textured mechanical embossing will be slightly harder to clean than floors with smooth surface finishes.

Keep to a multi-purpose floor or surface cleaner, make sure it's diluted as described for floors, and test a small inconspicuous area first. Do not use bleach, anything with solvents, an abrasive cleaner or an abrasive cloth. Avoid scrubbing with a dry cloth as it can leave flat spots or colour rub.
Steam mops should be ok but test first on an offcut (ask for a sample if you don't have any left) and start off on a lower heat setting.

As always, there are free samples available - fill out the box on whichever flooring design caught your eye - and for international samples, due to the increase for sending out, we only charge for postage and will let you know the cost before popping in the mail.

From our manufacturer:
A proper clean-off zone is strongly recommended. It will reduce the soiling of the flooring by as much as 70%. Entrance mats, when properly serviced, can effectively remove any abrasive and foreign materials from foot traffic and cut down on tracked-in water. We recommend a minimum of two full strides of entrance matting.
Where possible, prevent dirt from reaching the floor. A suitable barrier matting system will help prevent soiling and abrasive material from entering a building and make maintenance easier.

Remove daily dirt:
• Sweeping
• Dry mopping
• Vacuum cleaning

Spot and stain removal:
• Damp cloth
• Handpad

Damp mopping:
• Microfibre damp mop
• Traditional mop (as dry as possible)

For more information, please check out our Quick Reference Guide here.

Even though every flooring we produce is bespoke to your room and cannot be resold, we want you to be happy with your purchase.
We offer a 30-day return and refund policy. If you're just not getting along with your new floor, email us at customer.help@forthefloorandmore.com so we know, send it back to us within 30 days and we will refund your payment.
We cannot refund any other costs incurred including but not limited to return shipping charges or any installation costs and this policy does not cover any custom domestic or commercial orders.

As with any vinyl flooring, common sense means the use of standard protection methods for the floor covering (such as doormats, sealed access doors etc.) where necessary to reduce the chance of grit, sand or any other abrasive materials damaging the floor.
The floor covering should be protected against any risk of piercing by furniture or objects with pointed legs, feet or sharp edges. The use of plastic or felt protection is recommended as is using an adhesive to fully adhere the vinyl to the subfloor. Loose laying can increase the chance of it snagging with furniture movement.
We cannot offer any refund or replacement for any damage due to tears, scuffs or scratches from abnormal use.

Please make sure before you place an order, request a sample and check that our flooring is what your home is looking for.
Be aware that the pattern size on the sample may not be representative of the actual finished pattern. Please check the proof we will email before printing to make sure the size of the pattern is what expected. We can change to suit your requirements before production.
The 'standard' base vinyl is slightly off-white and this can't be changed. Like with wallpapers, all flooring batches can also vary slightly in their base whiteness - this can sometimes affect some colours. This is something we try to minimise wherever possible in production but this is not recognised as a manufacturing fault.

Although we know our flooring has been used for retail, leisure and commercial applications, it's a printed vinyl product that was primarily designed for medium traffic domestic use. If you're looking for the guaranteed durability of concrete, please keep looking.
If you need more information, ask for the datasheets. Need samples to use and abuse? Fill in a request box and be our guest in beating up our vinyl.
Please be aware that by ordering our vinyl flooring for any commercial project, you are committing to the fact that you are satisfied that it will fulfil your requirements and, unless the product is deemed faulty - we would need samples supplying clearly showing the issue to ascertain any fault - no subsequent claim will be agreed.
If you decide on a light coloured flooring and are expecting a heavy and constant commercial footfall and your bespoke floor gets dirty, please be fair and don't expect us to acknowledge this as a fault.

Wallpapers

We only use what we believe are the toughest, most durable non-woven wallpapers available. After extensive testing, we settled on a 350gsm for both the smooth velvet and the fine-grain textured wallcovering – this is the best possible material at a weight which others call their deluxe version and charge a premium, but which we’ve called our standard grade.
The wallpapers are wipe clean, water resistant, and, of particular importance to commercial applications, fire retardant and anti-bacterial. A great specification for a fabulous wallcovering which also looks super vibrant with colours that really pop!

Pop your wall’s width and height into the calculator. The panels we produce will always be a little wider and longer than required for ease of trimming but make sure you’re also giving it a little extra.

We can’t be held responsible if you’ve incorrectly sized up - if you’re unsure, get the help of a professional in who can also hang the wallpaper for you. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.

All our wall murals and papers are supplied in panels at 1000mm wide with an overlap that is trimmed in place when on the wall. They’ll turn up in strong cardboard tubes or boxes and well packaged to stop any transit damage.
The width and length will be determined by the sizes given in the calculator on ordering and we’ll supply over to help with trimming and sizing on uneven walls. Please also make sure you give yourself some extra when entering the dimensions.

Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up the chosen wall. We need the height and width to work out the amount of wallcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped if it’s one design – with patterns it’s pretty much good to go!
After everything is approved, the big green button is pushed and the machines start to move into action to make your new wallpaper.

Full guides are available by clicking here. If you’re a competent DIYer then it should be no issue, if not we would recommend asking a professional to hang the wallpaper for you.
Always lay the product out when received – not only to check for damage or discrepancy but to line it up and work out what goes where. When you feel comfortable that everything is as it should be, hang the paper using a ready mixed paste-the-wall wallpaper paste.

Feature Tiles

Our printed glass wall tiles are supplied in the new and innovative size of 500 x 200mm, chosen because if you’re looking to add a feature to your tiled wall, this is a size we think really creates an impact. The tiles use smooth crystal clear toughened glass with fully polished edges; patterns are printed on the rear with a white seal added.
Being viewed through the glass, the prints look fantastic - like mini windows into a colourful contemporary world.
As we use toughened/tempered glass, they cannot be cut or trimmed - if you need a different size, just let us know before ordering.

Our glass tiles don’t need any special treatment, - we recommend using mirror adhesive / neutral solvent-free silicone adhesive to stick in to place and normal grout once dried and in position. Apart from that, add them wherever you want and stand back to enjoy!

Splashbacks

Using specially selected pieces of 6mm crystal clear glass with highly polished edges, our newly developed range of splashbacks are sent out ready to be installed by you or your fitter. To order, you simply pick a pattern, select your required size and wait for your glass goodness to arrive! We currently manufacture, print and ship your splashback in around two weeks and we'll send securely packaged to prevent damage.
As we use toughened/tempered glass, they cannot be cut or trimmed - if you need a different size, just let us know before ordering.

Being 6mm thick and toughened to British & European Standards, our splashbacks can be used behind any gas, electric or Aga style oven. They are incredibly robust, brilliantly durable and will not fade or discolour.

The glass can be wiped down with any regular household window cleaner or warm soapy water. Avoid using any degreaser type products as these can leave smudge and smear marks across the glass.

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