Questions about our products? You’ve come to the right place!
As of 10/6/20, all flooring orders are being manufactured and shipped out within 1-2 weeks with vinyl samples being posted out every other day.
Glass for splashbacks and Feature Tiles is taking a little longer to source with possibly up to a 1 week delay on top of our usual 1-2 week turnaround.
We are complying with all government safety measures within our production facility and maintaining safe distances between everyone here and still, where possible, working from home.
We would like to wish you all our very best and please stay safe.
No problem at all – contact us with any enquiry. We love to talk and will be able to cope with any request!
Our production facility and design team can deal with anything you may want to throw at us! Email us to introduce yourself and we’re sure we can help with your next project.
All products are usually shipped in around 2 weeks. We do sometimes experience unavoidable delays – unfortunate, we know, but we will always communicate and you will never be left wondering where your order is.
Everything is checked, packed securely and checked again when it leaves us and we expect it to arrive in perfect condition when it lands at your door. For any obvious issues, please either refuse the delivery or sign as ‘damaged’ and get in touch with us as soon as possible.
Our deliveries are always charged ‘per shipment’ which means if you order a few different items, we will only charge once for the heaviest or biggest product.
For example, if you order three tiles with a floorcovering, the delivery cost will only be the cost for the flooring. A splashback and wallpaper? You only pay the shipping cost for the splashback.
Delivery is by courier which limits us to weekdays only as standard. If you can only receive your delivery at a weekend, email us and we’ll see if we can produce and ship in time.
We've sourced a specially designed hard wearing vinyl and we print directly onto its wear layer using digital technology. It's perfect for the bathroom, kitchen, or utility. In fact, it's just the ticket for any room in your home that needs some colourful & patterned floor love.
Fire retardant, anti-slip (R11 rated) and with a thickness of 2.8mm our floorcovering has been created to be super robust and look exceptionally vibrant. Non-fading inks are used (as with everything we produce) making this is a premium product designed for optimal wow!
Because we print onto the wear layer, to make sure the pattern is as hi-def & colourful as possible, please don't use any harsh chemicals or abrasive cleaners and as with any vinyl flooring, sharp objects or anything dragged across it will cause marks and scratches. We also recommend testing a sample or offcut before using steam cleaning appliances.
Simply pop in your room’s width and length into the calculator. The panels we produce will be as per your dimensions so make sure you’re giving it a little extra if needed. We can’t be held responsible if you’ve incorrectly sized up. If you’re unsure, get a professional in who can also fit and ask them for size advice. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.
Depending on floor size, our floorcoverings are supplied rolled up and in multiple panels. The panels are sized to a maximum width of 2.9m and trimmed by us for you to butt join in place. The length produced will be as requested when ordered.
If your flooring is to be produced as more than one panel, we can also create an overlap on each edge if required for you to trim away when installing.
Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up your floor. We need the length and width to work out the amount of floorcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped or resized if it’s one design – with patterns it’s pretty much good to go!
After everything is approved and the ok given, the big green button is pushed in production and the machines start to hum into action to make your new flooring. Expect delivery in around 2 weeks.
Full guides are available by clicking here – if you’re a competent DIYer then it should be no issue, if not we would always recommend asking a professional to fit.
Always lay the product out when received – not only to check for damage or discrepancy – but to line it up and work out what goes where. When you feel comfortable and you’ve measured up then move on to fit in place securing with a proprietary adhesive or double-sided tape.
After installation, ensure no abrasive cleaners are used on your new flooring.
Keep to a multi-purpose floor or surface cleaner, make sure it's diluted as described for floors, and test a small inconspicuous area first. Do not use bleach or anything with solvents.
As our flooring has a textured anti-slip face, any dirtier patches on paler colours may need an extra scrub with a cloth to see it shine - just don't use any abrasive cleaners or cloths.
Steam mops should be ok but test first on an offcut (ask for a sample if you don't have any left) and start off on a lower heat setting.
From our manufacturer:
A proper clean-off zone is strongly recommended. It will reduce the soiling of the flooring by as much as 70%. Entrance mats, when properly serviced, can effectively remove any abrasive and foreign materials from foot traffic and cut down on tracked-in water. We recommend a minimum of two full strides of entrance matting.
Where possible, prevent dirt from reaching the floor. A suitable barrier matting system will help prevent soiling and abrasive material from entering a building and make maintenance easier.
Remove daily dirt:
• Dry mopping
• Vacuum cleaning
Spot and stain removal:
• Damp cloth
• Microfibre damp mop
• Traditional mop (as dry as possible)
For more information, please get in touch.
Even though every flooring we produce is bespoke to your room and cannot be resold, we want you to be happy with your purchase.
We offer a 30-day return and refund policy. If you're just not getting along with your new floor, send it back to us within 30 days and we will refund your payment.
We cannot refund any other costs incurred including but not limited to return shipping charges or any installation costs and this policy does not cover any bespoke commercial orders.
As with any vinyl flooring, common sense means the use of standard protection methods for the floor covering (such as doormats, sealed access doors etc.) where necessary to reduce the chance of grit, sand or any other abrasive materials damaging the floor.
The floor covering should be protected against any risk of piercing by furniture or objects with pointed legs, feet or sharp edges. The use of plastic or felt protection devices is recommended.
We cannot offer any refund or replacement for any damage due to scuffs or scratches from abnormal use.
Please make sure before you place an order, request a sample and check that our flooring is what your home is looking for.
Be aware that the pattern size on the sample may not be representative of the actual finished pattern. Please check the proof we will email before printing to make sure the size of the pattern is what expected. We can change to suit your requirements before printing.
Although we know our flooring has been used for retail, leisure and commercial applications, it's a printed vinyl product that was primarily designed for medium traffic domestic use. If you're looking for the guaranteed durability of concrete, please keep looking.
If you need more information, ask for the datasheets. Need samples to use and abuse? Fill in a request box and be our guest in beating up our vinyl.
Please be aware that by ordering our vinyl flooring for any commercial project, you are committing to the fact that you are satisfied that it will fulfill your requirements and, unless the product is deemed faulty, no subsequent claim can be made.
We only use what we believe are the toughest, most durable non-woven wallpapers available. After extensive testing, we settled on a 350gsm for both the smooth velvet and the fine-grain textured wallcovering – this is the best possible material at a weight which others call their deluxe version and charge a premium, but which we’ve called our standard grade.
The wallpapers are wipe clean, water resistant, and, of particular importance to commercial applications, fire retardant and anti-bacterial. A great specification for a fabulous wallcovering which also looks super vibrant with colours that really pop!
Pop your wall’s width and height into the calculator. The panels we produce will always be a little wider and longer than required for ease of trimming but make sure you’re also giving it a little extra.
We can’t be held responsible if you’ve incorrectly sized up - if you’re unsure, get the help of a professional in who can also hang the wallpaper for you. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.
All our wall murals and papers are supplied in panels at 1200mm wide with an overlap that is trimmed in place when on the wall. They’ll turn up in strong cardboard tubes or boxes and well packaged to stop any transit damage.
The width and length will be determined by the sizes given in the calculator on ordering and we’ll supply over to help with trimming and sizing on uneven walls. Please also make sure you give yourself some extra when entering the dimensions.
Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up the chosen wall. We need the height and width to work out the amount of wallcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped if it’s one design – with patterns it’s pretty much good to go!
After everything is approved, the big green button is pushed and the machines start to move into action to make your new wallpaper.
Full guides are available by clicking here. If you’re a competent DIYer then it should be no issue, if not we would recommend asking a professional to hang the wallpaper for you.
Always lay the product out when received – not only to check for damage or discrepancy but to line it up and work out what goes where. When you feel comfortable that everything is as it should be, hang the paper using a ready mixed paste-the-wall wallpaper paste.
Our wall tiles are supplied in the new and innovative size of 500 x 200mm, chosen because if you’re looking to add a feature to your tiled wall, this is a size we think really creates an impact. The tiles use smooth crystal clear toughened glass with fully polished edges; patterns are printed on the rear with a white seal added.
Being viewed through the glass, the prints look fantastic - like mini windows into a colourful contemporary world.
Our glass tiles don’t need any special treatment, - we recommend using mirror adhesive / neutral solvent-free silicone adhesive to stick in to place and normal grout once dried and in position. Apart from that, add them wherever you want and stand back to enjoy!
Using specially selected pieces of 6mm crystal clear glass with highly polished edges, our newly developed range of splashbacks are sent out ready to be installed by you or your fitter. To order, you simply pick a pattern, select your required size and wait for your glass goodness to arrive! We manufacture, print and ship your splashback within 7 days and send securely packaged to prevent damage.
Being 6mm thick and toughened to British & European Standards, our splashbacks can be used behind any gas, electric or Aga style oven. They are incredibly robust, brilliantly durable and will not fade or discolour.
The glass can be wiped down with any regular household window cleaner or warm soapy water. Avoid using any degreaser type products as these can leave smudge and smear marks across the glass.
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