FAQs

Questions about our products? You’ve come to the right place!

General

Our production facility and design team can deal with anything you may want to throw at us! Email us to introduce yourself and we’re sure we can help with your next project.

All products are usually shipped in around 2 weeks. We do sometimes experience unavoidable delays – unfortunate, we know, but we will always communicate and you will never be left wondering where your order is.

Everything is checked, packed securely and checked again when it leaves us and we expect it to arrive in perfect condition when it lands at your door. For any obvious issues, please either refuse the delivery or sign as ‘damaged’ and get in touch with us as soon as possible.

Our deliveries are always charged ‘per shipment’ which means if you order a few different items, we will only charge once for the heaviest or biggest product.
For example, if you order three tiles with a floorcovering, the delivery cost will only be the cost for the flooring. A splashback and wallpaper? You only pay the shipping cost for the splashback.

Delivery is by courier which limits us to weekdays only as standard. If you can only receive your delivery at a weekend, email us and we’ll see if we can produce and ship in time.

Floorcoverings

We've sourced a specially designed hard wearing vinyl and we print using digital technology directly onto its wear layer.
Fire retardant, anti-slip (R11 rated) and with a thickness of 2.8mmmm our floorcovering has been created to be super robust and look exceptionally vibrant. Non-fading inks are used (as with everything we produce) making this is a premium product designed for optimal wow!

Because we print onto the wear layer, to make sure it stays great looking for longer, don't use any harsh chemicals or abrasive cleaners and as with any vinyl flooring, sharp objects or anything dragged across it may cause marks and scratches. We also advise against the use of steam cleaning appliances.

Simply pop in your room’s width and length into the calculator. The panels we produce will be as per your dimensions so make sure you’re giving it a little extra if needed. We can’t be held responsible if you’ve incorrectly sized up. If you’re unsure, get a professional in who can also fit and ask them for size advice. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.

Depending on floor size, our floorcoverings are supplied rolled up and in multiple panels. The panels are sized to a maximum width of 2m and trimmed by us for you to butt join in place. The length produced will be as requested when ordered.

Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up your floor. We need the length and width to work out the amount of floorcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped or resized if it’s one design – with patterns it’s pretty much good to go!

After everything is approved and the ok given, the big green button is pushed in production and the machines start to hum into action to make your new flooring. Expect delivery in around 2 weeks.

Full guides are available by clicking here – if you’re a competent DIYer then it should be no issue, if not we would always recommend asking a professional to fit.
Always lay the product out when received – not only to check for damage or discrepancy – but to line it up and work out what goes where. When you feel comfortable and you’ve measured up then move on to fit in place securing with a proprietary adhesive or double-sided tape.
After installation, ensure no abrasive cleaners are used on your new flooring.

Even though every flooring we produce is bespoke to your room and cannot be resold, we want you to be happy with your purchase.
We offer a 30-day return and refund policy. If you're just not getting along with your new floor, send it back to us within 30 days and we will refund your payment.
We cannot refund any other costs incurred including but not limited to return shipping charges or any installation costs.

Please make sure before you place an order, request a sample and check that our flooring is what your home is looking for.
Be aware that the pattern size on the sample may not be representative of the actual finished pattern. Please check the proof we will email before printing to make sure the size of the pattern is what expected. We can change to suit your requirements before printing.

Wallpapers

We only use what we believe are the toughest, most durable non-woven wallpapers available. After extensive testing, we settled on a 350gsm for both the smooth velvet and the fine-grain textured wallcovering – this is the best possible material at a weight which others call their deluxe version and charge a premium, but which we’ve called our standard grade.
The wallpapers are wipe clean, water resistant, and, of particular importance to commercial applications, fire retardant and anti-bacterial. A great specification for a fabulous wallcovering which also looks super vibrant with colours that really pop!

Pop your wall’s width and height into the calculator. The panels we produce will always be a little wider and longer than required for ease of trimming but make sure you’re also giving it a little extra.

We can’t be held responsible if you’ve incorrectly sized up - if you’re unsure, get the help of a professional in who can also hang the wallpaper for you. We will always email you a proof prior to production showing the complete image you’ll receive – keep this image as its always a good reference point when installing.

All our wall murals and papers are supplied in panels at 1200mm wide with an overlap that is trimmed in place when on the wall. They’ll turn up in strong cardboard tubes or boxes and well packaged to stop any transit damage.
The width and length will be determined by the sizes given in the calculator on ordering and we’ll supply over to help with trimming and sizing on uneven walls. Please also make sure you give yourself some extra when entering the dimensions.

Firstly, fall in love with one of our designs (or contact us if you need something a little different), then peel your eyes away from the screen and measure up the chosen wall. We need the height and width to work out the amount of wallcovering needed.
Once you’ve let us know your size and completed checkout, we will then send over a proof for you to check before we produce it. This aids in seeing how the image needs to be cropped if it’s one design – with patterns it’s pretty much good to go!
After everything is approved, the big green button is pushed and the machines start to move into action to make your new wallpaper.

Full guides are available by clicking here. If you’re a competent DIYer then it should be no issue, if not we would recommend asking a professional to hang the wallpaper for you.
Always lay the product out when received – not only to check for damage or discrepancy but to line it up and work out what goes where. When you feel comfortable that everything is as it should be, hang the paper using a ready mixed paste-the-wall wallpaper paste.

Feature Tiles

Our wall tiles are supplied in the new and innovative size of 500 x 200mm, chosen because if you’re looking to add a feature to your tiled wall, this is a size we think really creates an impact. The tiles use smooth crystal clear toughened glass with fully polished edges; patterns are printed on the rear with a white seal added.
Being viewed through the glass, the prints look fantastic - like mini windows into a colourful contemporary world.

Our glass tiles don’t need any special treatment, - we recommend using mirror adhesive / neutral solvent-free silicone adhesive to stick in to place and normal grout once dried and in position. Apart from that, add them wherever you want and stand back to enjoy!

Splashbacks

Using specially selected pieces of 6mm crystal clear glass with highly polished edges, our newly developed range of splashbacks are sent out ready to be installed by you or your fitter. To order, you simply pick a pattern, select your required size and wait for your glass goodness to arrive! We manufacture, print and ship your splashback within 7 days and send securely packaged to prevent damage.

Being 6mm thick and toughened to British & European Standards, our splashbacks can be used behind any gas, electric or Aga style oven. They are incredibly robust, brilliantly durable and will not fade or discolour.

The glass can be wiped down with any regular household window cleaner or warm soapy water. Avoid using any degreaser type products as these can leave smudge and smear marks across the glass.

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