Last updated: 14 October 2026
For the Floor & More Ltd (company number 10452283), Ebenezer House, Ryecroft, Newcastle-under-Lyme, Staffordshire ST5 2BE, is the controller of personal information collected through forthefloorandmore.com. Contact us at sayhello@forthefloorandmore.com.
We collect information you provide when ordering, requesting samples, creating an account, using our design tools, subscribing or contacting us. This may include your name, contact and delivery details, order and payment status, messages, saved designs and uploaded images. We also collect technical information about website use, including device details, IP addresses and cookie or advertising identifiers where applicable. Information about how you found us may be linked to an order.
We use this information for the following purposes and legal bases:
| Purpose | Legal basis |
|---|---|
| Process orders, payments through external providers, samples, delivery and account or design-tool services | Contract, or steps taken at your request before a contract |
| Maintain tax and accounting records and comply with legal requirements | Legal obligation |
| Respond to enquiries, support customers, secure our website and assess business performance | Legitimate interests in operating, protecting and improving our business |
| Send marketing communications | Consent where required, or legitimate interests where direct-marketing law permits |
| Use optional analytics and advertising technologies | Consent |
We need relevant contact, delivery and order information to fulfil a purchase. Without it, we may be unable to complete your order. Payments are handled by Worldpay, PayPal or Clearpay, or by bank transfer arranged through your bank. We do not take card payments by telephone or email or store full card details.
We share information where necessary with payment and delivery providers; website hosting, technical, customer communication and review services; analytics and advertising providers where permitted by your choices; and professional advisers or authorities where legally appropriate. Our website chat service may receive technical connection data when its widget loads and the messages you send if you use it. We do not sell customer information.
Some providers may process personal information outside the UK. Contact us for information about the countries involved and the transfer arrangements relevant to your information.
We keep personal information for as long as needed for its purpose, including fulfilling orders, providing accounts and design tools, dealing with enquiries, maintaining business records and meeting legal or accounting obligations. The period depends on the type of record, any continuing account or customer relationship, and applicable legal or dispute requirements. We do not currently apply automatic deletion to all historic orders, accounts or submitted information. You can request deletion, subject to information we must or may lawfully retain.
Depending on the circumstances, you can request access to or correction or deletion of your information, restriction of processing, or data portability. You can withdraw consent at any time, including changing optional cookie choices through our Cookie Policy, without affecting earlier lawful processing. You can unsubscribe from marketing emails using the link in the message.
Your right to object: You can object to the use of your personal information for direct marketing at any time. You can also object to some processing based on legitimate interests, subject to the law.
Contact sayhello@forthefloorandmore.com to exercise your rights. You can complain to the Information Commissioner’s Office at ico.org.uk.
We may update this notice when our practices change.
Email: sayhello@forthefloorandmore.com
