These terms explain how we supply products through forthefloorandmore.com. Please read them before placing an order, particularly when ordering flooring or another product made to your dimensions.
ForTheFloorandMore.com is operated by For the Floor & More Ltd, a company registered in England and Wales under company number 10452283.
VAT registration number: 318683772
Registered office: Ebenezer House, Ryecroft, Newcastle-under-Lyme, Staffordshire, England, ST5 2BE.
When you place an order, please check that the product, dimensions, delivery details and any other information you provide are correct.
Many of our products are produced to order. For flooring, you enter the room dimensions you would like us to produce. The flooring is supplied as a square or rectangular panel, or panels where required, and the final trimming around walls, doorways and other features takes place during fitting.
We recommend checking measurements with your fitter before ordering if you are unsure.
Your order is subject to acceptance by us. We will contact you if we are unable to accept or fulfil an order.
Where a proof forms part of the ordering process, we will send it to you before production begins.
For flooring, the proof shows the design across the room dimensions supplied and allows you to check the layout and pattern scale. Changes can be made until the proof is approved.
Please check proofs carefully. Once you approve a proof, we will produce the product using the approved design and information supplied.
Samples are provided to help you assess the material, finish and colour before ordering. Pattern scale on a flooring sample may differ from the finished floor because some designs are reduced to fit the sample size.
Colours can also appear differently under different lighting conditions and on different screens and materials. Where we are matching a colour reference, we will reproduce it as closely as the materials allow, but an exact match between different materials cannot be guaranteed.
Minor variations between samples and later production batches can occur and do not necessarily indicate a fault.
Our flooring is 2.6mm cushioned sheet vinyl designed primarily for medium-traffic domestic use. It is R10 slip-rated. Full technical information is available in our flooring datasheet.
The flooring has also been used in commercial, retail, leisure and hospitality environments, but requirements vary considerably between projects.
If you are considering the flooring for commercial use, it is your responsibility to assess whether the specification is suitable for the intended environment. We are happy to provide samples and technical information before you order.
Products should be installed in accordance with the installation information supplied or linked from our website and with any relevant adhesive or installation-product manufacturer’s instructions.
For regular flooring care, use a damp mop with warm water and a diluted floor cleaner. Avoid bleach, solvents, abrasive cleaners, abrasive pads and aggressive dry scrubbing.
Damage caused by incorrect installation, unsuitable cleaning products, sharp objects, dragging furniture or appliances, or other misuse is not a manufacturing fault.
If you supply artwork for us to use, you are responsible for making sure you have the right to use it and for checking that the content and dimensions supplied are correct.
We will let you know if there is an obvious technical problem with a supplied file, but we are not responsible for errors contained within customer-supplied artwork that has been approved for production.
You must not supply material that infringes another person’s intellectual property or other legal rights.
Prices shown on the website include VAT where applicable unless stated otherwise. Delivery charges are shown separately where applicable.
Payment is taken when your order is placed using the payment methods available at checkout.
If you are buying as a consumer online, you may have a statutory right to cancel eligible goods within 14 days of delivery.
Certain goods made to a customer’s individual specification or clearly personalised may not carry the same change-of-mind cancellation rights.
Cancellation rights do not affect your rights if a product is faulty, damaged or not as described.
To cancel an order or discuss a return, contact us before sending anything back. Full details are available on our Returns page.
Most flooring orders arrive around two weeks after the proof has been approved. Times given are estimates rather than guaranteed delivery dates unless we have expressly agreed a particular date with you.
We will let you know when your order has been dispatched and provide tracking information where available.
Standard courier deliveries are normally made on weekdays. Please allow sufficient time between delivery and any booked fitter or other trade, particularly as courier delays can occasionally occur.
International delivery is available to selected destinations. Any import duties, local taxes or customs charges that are not included in our quoted delivery charge are the responsibility of the recipient.
Further information is available on our Delivery page.
We offer a 30-day returns policy. Contact us within 30 days of receiving your order and we will explain the next steps.
Products must be returned in suitable condition. Unless an item is faulty or we have agreed otherwise, the direct cost of returning an order is the customer’s responsibility.
Where an order has been individually customised or produced from customer-supplied artwork, our standard change-of-mind return policy may not apply.
Nothing in these terms affects your legal rights in relation to faulty, damaged or misdescribed goods.
Please inspect your order as soon as reasonably possible after delivery.
If the product or packaging appears damaged, take photographs and contact us as soon as possible. Please keep the product and packaging until we have confirmed what to do next, as the courier may require them when investigating a damage claim.
If a product is faulty, damaged or not as described, please contact customer.help@forthefloorandmore.com and we will work with you to put things right.
Flooring must be unrolled and checked before installation. Please check the design, dimensions and any joining panels and contact us before fitting if anything does not look right.
Allow the flooring to acclimatise in the room for at least 24 hours and follow our current installation guidance.
Where a problem was apparent on reasonable inspection before installation, we may not be responsible for avoidable fitting, removal or associated costs that could have been prevented by checking the product first. Nothing in this clause limits any rights or remedies that cannot legally be excluded.
If you are purchasing wholly or mainly for business or commercial purposes, project-specific quotations or written terms agreed with us may supplement these terms.
Nothing in these terms excludes responsibility for faulty or misdescribed goods or any other liability that cannot legally be excluded.
We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses caused by events outside our reasonable control, or for losses that were not reasonably foreseeable when the contract was made.
Nothing in these terms excludes or limits liability where it would be unlawful for us to do so, and nothing affects your statutory rights as a consumer.
Occasionally an event outside our reasonable control may delay production or delivery. If this happens, we will contact you and take reasonable steps to minimise the delay.
If a significant delay means you no longer wish to continue with the order, contact us and we will discuss the options available.
If you have a question about an order or these terms, please contact us.
For problems with an order, you can also email customer.help@forthefloorandmore.com.
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, you retain any mandatory rights and protections that apply where you live.
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Email: sayhello@forthefloorandmore.com
