Returns

Changed your mind?

We offer a 30-day returns policy. Contact us within 30 days of receiving your order and we’ll let you know the next steps.

Products must be returned in suitable condition. Because many of our products are produced specifically for an individual order, please contact us before arranging a return.

Faulty or damaged orders

If your order arrives damaged or something we’ve supplied isn’t as expected, please contact us as soon as possible at customer.help@forthefloorandmore.com.

Take a few photographs of the product, the packaging and any visible damage so we can understand what has happened. Please keep the product and all packaging until we’ve confirmed what to do next, as the courier may need these for a damage claim.

If the product is faulty, we’ll work with you to put things right.

Return costs

Unless an item is faulty or we have agreed otherwise, the cost of returning an order is the customer’s responsibility.

Large flooring rolls can be difficult to return using standard parcel services, so please contact us before arranging a collection or sending anything back.

Made-to-order and custom work

Most of our products are produced to order. Flooring is made to the room dimensions supplied, and some orders may also include changes to colour, scale or customer-supplied artwork.

Where an order has been individually customised or produced from customer-supplied artwork, our standard change-of-mind return policy may not apply. This does not affect your rights if an item is faulty, damaged or not as described.

Before fitting your flooring

Please unroll and check your flooring before installation. Check the design, dimensions and any joining panels and contact us straight away if anything doesn’t look right.

We cannot cover fitting, removal or other associated costs where an issue could reasonably have been identified before installation.

Need help?

If you’re unsure whether your order can be returned, get in touch before sending anything back. We’ll explain the options clearly and help you with the next step.