We’re constantly improving our packaging and shipping options to help eliminate any damage that occurs with shipping. Please see below for costs and information on how long we take to produce your special order.
If you are ordering from outside the UK, please send us a quick email letting us know where you are and an idea on the size of the space before you order.
We currently input the shipping costs manually within our system so if you do see a rate in the checkout before you’ve notified us, it may be showing the wrong cost.
As of 10/6/20, all flooring orders are being manufactured and shipped out within 1-2 weeks.
Glass for splashbacks and Feature Tiles is taking a little longer to source with possibly up to a 1 week delay on top of our usual 1-2 week turnaround. For more information, please check the FAQs page.
Everything is checked, packed securely and checked again when it leaves us and we expect it to arrive in perfect condition when it lands at your door. For any obvious issues, please either refuse the delivery or sign as ‘damaged’ and get in touch with us as soon as possible.
We use FedEx to ship outside the UK and can ship to pretty much anywhere. Get in touch and request a quote but be aware, splashbacks & vinyl floorings can be heavy.
Regular shipments are now crossing the pond to the US – the cost for shipping depends on the weight and the packaging tube length. Let us know your room size and we’ll inform you of the cost.
Our deliveries are always charged ‘per shipment’ which means if you order a few different items, we will only charge once for the heaviest or biggest product. For example, if you order three tiles with a floor covering, the delivery cost will only be the cost for the flooring. A splashback and wallpaper? You only pay the shipping cost for the splashback.
Delivery is by courier which limits us to weekdays only as standard. If you can only receive your delivery at a weekend, email us and we’ll see if we can produce and ship in time.
Depending on the product ordered, some couriers charge us extra for certain UK postcodes. If you’re lucky enough to live in one of these places, get in touch to check the cost: FK 18-19, IV 1-99, HS 1-99, KA 27-28, KW 1-17, PA 20-88, PH 17-26, PH 30-39, PH 40-44, PH 49-50, PO 30-41, TR 21-25, ZE 1-99, BT, IM,
Northern Ireland, Scottish Highlands, The Channel Islands, Isles of Scilly and Guernsey.
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