We’ve engineered our packaging to pretty much eliminate any damage that occurs with shipping. Please see below for costs and info on how long we take to craft your special order.
All products are usually shipped in 1 to 2 weeks. We do sometimes experience unavoidable delays – unfortunate, we know, but we will always communicate and you will never be left wondering where your order is.
Everything is checked, packed securely and checked again when it leaves us and we expect it to arrive in perfect condition when it lands at your door. For any obvious issues, please either refuse the delivery or sign as ‘damaged’ and get in touch with us as soon as possible.
Our deliveries are always charged ‘per shipment’ which means if you order a few different items, we will only charge once for the heaviest or biggest product. For example, if you order three tiles with a floorcovering, the delivery cost will only be the cost for the flooring. A splashback and wallpaper? You only pay the shipping cost for the splashback.
Delivery is by courier which limits us to weekdays only as standard. If you can only receive your delivery at a weekend, email us and we’ll see if we can produce and ship in time.
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